We're dedicated to providing high-quality products to our customers. To ensure this, all of our items are checked for quality before being shipped from our factories to our warehouse, where they under go another thorough check before being shipped to you.
Order Processing Time
1. It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
2. A tracking number will be sent to you by email once your item is shipped out.
3. Generally, orders are shipped within 1 business day after order confirmation/payment. Orders made on the weekends might experience delay.
4. Our warehouse only operates on Monday - Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
Shipping Countries:
We deliver goods to the United Kingdom.
United Kingdom：5-10 business days.
Total Shipping Time: Processing Time + Shipping Time(depending on your location)
Shipping Methods & Costs:
We offer free standard shipping on all items for all customers. You are only responsible for the cost of the products at the time of settlement.
The package will be sent via Hermes, Royal Mail, DHL eCommerce, Yunexpress or EMS. We will select the carrier with the shortest delivery time based on your billing address.
All packages are shipped with tracking!
Please note: Due to the extended production time required for some of our custom and large-scale products, It may take longer. If tracking information doesn’t appear immediately, don’t worry—your order is on its way!
Also, please note,
Why have I not received any order confirmation details?
Most times, this is because our customers have accidentally entered their email in wrong. Throughout the process, we send a couple of emails, including an order confirmation, a fulfillment notice, and a shipping notice.
If you believe you may have entered your email wrong please contact us and we will fix it for you as long as the order has not been processed.
How do I cancel my order?
You can cancel your order within 24 hours after placing it without any charge. If your order has already been shipped, you’ll be responsible for shipping charges both ways as well as a 15% restocking fee. If your order is a custom product (including products with your logo or made according to your requirements), it cannot be canceled once the production process has started.
What time of the day are orders shipped out?
Our handling and fulfillment center works on processing orders 24/7.
Why is my tracking status saying delivered but I have not yet received my packaging?
Normally, your local Post Office will be able to find your package with their wonderful GPS system and the problem should be resolved within the next days. In this case you would need to contact your local Postal Office to make sure that packaging was not left there when no one was home to receive it or was left at your Parcel Locker, for example.
How long do you take to answer requests?
We answer in a fast delay of 24 business hours to optimize customer's experience.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@ ipwrprodirect.co.uk.
Exchanges (if applicable)
For repairs needed within 365 days of purchase, please send an email to info@ ipwrprodirect.co.uk .
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We DO NOT guarantee that we will receive your returned item.
Disclaimers:
ipwrprodirect.co.uk does not hold responsibility for items that are shown as delivered in the tracking system but that the client reports as undelivered. Please contact the shipping company to locate the item or your local police to report the packaging's theft.
Taxes and Duties:
ipwrprodirect.co.uk is responsible for Customs taxes or VAT Fees for all customers from all shipping countries listed above.
ipwrprodirect.co.uk does not hold or accept any responsibility for packages that have been stated as items lost, stolen, stuck in transit, or undelivered. We do not issue refunds or store credit for packages that the courier confirms as lost in transit or undelivered. Please contact your local postal service.
If you have any questions, send us an e-mail, the team will gladly help!
info@ ipwrprodirect.co.uk
At ipwrprodirect.co.uk, we are dedicated to customer satisfaction. With a global reputation for providing high-quality products that meet high safety standards and offering exceptional customer service. We want you to feel completely satisfied with your purchase. If you have any concerns, our return and exchange process is designed to be as simple and straightforward as possible.
Return Policy:
After your order has been placed, you have 24 hours to contact info@ ipwrprodirect.co.uk and request order modifications, change of address, or a cancellation. After 24 hours, your order has already been placed in order processing and can no longer be modified or canceled.
All returns must be accompanied by a Return Authorization Number. ipwrprodirect.co.uk will gladly refund the purchase price. Refunds will be issued to the original payment method.
Please note that if the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.Please note: We don’t accept packages that are returned directly without contacting us in advance.
1. Order Modifications or Cancellation
After your order has been placed, you have 24 hours to contact info@ ipwrprodirect.co.uk and request order modifications, change of address, or a cancellation. After 24 hours, your order has already been placed in order processing and can no longer be modified or canceled.
2. How to initiate a return?
Please email us first at info@ ipwrprodirect.co.uk
Note: Please do not return items to the original shipping address on the label. We highly recommend using a trackable shipping method to expedite the return process.
3. Return & Exchange Conditions
Items returned without authorization will not be accepted.
Items must be returned within 30 days after you receive them.
All items must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
When returning or exchanging items, customers must use a shipping method providing tracking information.
Damage/Lost caused by customers are non-refundable.
5. Refunds (only if applicable)
* Once we accept your return request, please return the products to our company at the address provided by our customer service team. We will make a refund after our warehouse receives the returned products and checks the products could be available for sale again. Please be assured that the refund will normally be completed within 7 days.
* Once your refund is approved, your PayPal account or credit card will receive a refund from us (Within 7 days).
* If you still have not received a refund, please check your account number or contact your credit card bank account. It may take several business days for your credit card account to announce your refund details.
* If your refund is delayed or lost, please contact us in time. Our email address is: info@ ipwrprodirect.co.uk.
6. Late or missing refunds (only if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@ ipwrprodirect.co.uk.
First e-mail us at info@ ipwrprodirect.co.uk and let us know your order number. Explain why you want to exchange and exchange what. Our customer service team will look into the case once we receive your email, then offer you some solutions.
8. Do I have to pay for the exchange shipping?
1) If you want to exchange an item without any quality problem for exchange, please send an email to us at info@ ipwrprodirect.co.uk with your order number details. We will offer you the return address. But you are supposed to pay the shipping fee and the price difference.
9. When will I receive my exchange?
We will arrange the new order delivery after we have received, and confirmed that the returned products can be also used. All customers must contact us after sending the package back and provide us with the tracking information, in order for us to place the order for your exchange. It takes 5-10 business days to process all orders. Please use the safe logistics company delivery company, and do as we suggest. Usually orders take 5-10 business days to be delivered with standard shipping.
